Retail Action Crime Kit (RACK) was initially launched in 2024 for independent retailers to report and manage their own retail crime incidents. The question set is aligned to the college of policing guidelines, and the app is built in a simple way, that isn’t ‘clunky’, and is user friendly.
As we started to grow, our offering has also changed. Whilst the app is free for independent retailers with a single retail store, we felt that there was a need for a cost effective loss prevention solution when it comes to reporting – and in November 2024, RACK Community was born!
We now support retailers across the UK with crime reporting, and data management, with our multi-site retailer crime reporting solution.
Intel that is relevant
With many service providers, intel is often shared too late. RACK is different – if there’s something our retailers need to know, our team will share this intel in real time. Not only do we share intel, we share appeals on a regular basis to gather intelligence / information that will assist with active investigations.
Here’s what our community members get
- Reports can be sent via the RACK app, or via their community portal
- Our team will triage all incidents, and if they meet certain thresholds, we will report incidents to law enforcement on behalf of the retailer.
- We will contact retail locations directly if we need additional information.
- Detailed monthly reports sent with all the retail crime data.
- Our team are on hand to support your stores when needed; so if there’s any doubt, we can point them in the right direction.
- Our analysts will share intel with our members in real time meaning you know what you need to, when you need to.
- We will cross-reference all suspect / POI descriptions / images with other incidents on our system to see if they can be linked with other incidents, or if we can identify them – strengthening any potential case.
“Rack are an extension of our LP team, giving us support when we need it”
