Get in touch.
0845 8 920 911 – Monday to Friday 8am until 6pm.
Calls are charged at 7p/min plus your networks charge.
Calls may be recorded.
General Enquiries uk.help@retailactioncrimekit.com
Technical Support support@retailactioncrimekit.com
Our registered office is
18 Bath Road, Swindon, SN1 4BA
We do not currently accept incident reports over the phone.
If you’re a community member, please contact your account manager to discuss adding phone reporting to your account.
If we receive an update from law enforcement regarding an incident we reported on your behalf, you will be automatically notified by email. This email will contact information as to where the message came from (eg. which police force), what the subject is, and the content of the message. DO NOT reply to these emails, as they are sent from a ‘no-reply’ mailbox.
Any person can make a Subject Access Request (DSAR). This should be done in writing, you can email data@retailactioncrimekit.com. Please note, we may request identification when we process your request. We will respond to all requests within 30 days.
To make changes to your personal information, including
- Address
- Telephone number
- Business name / registration number
Please email uk.help@retailactioncrimekit.com
IMPORTANT: *All calls may be recorded, and are charged at 7p/min plus your networks connection charge (contact your network provider for this information). You can request a call back if you email us with your phone number and name.