Reach out to the team.
Phone
0845 8 920 911 – Monday to Friday 8am until 8pm (limited email support available Saturday and Sunday by emailing support@retailactioncrimekit.com).
Note: All calls may be recorded, and are charged at 7p/min plus your networks connection charge (contact your network provider for this information). You can request a call back if you email us with your phone number and name.
For general enquiries uk.help@retailactioncrimekit.com
For technical support support@retailactioncrimekit.com
For premium protect community members uk.help@retailactioncrimekit.com
Calling to report an incident?
We do not operate a ‘call in to report’ service. All incidents must be reported via the RACK app. If you are having technical difficulties, please call 08458920911 and one of the team will be happy to help.
Making a complaint
All complaints should be made in writing. You can email this to uk.help@retailactioncrimekit.com
Registered address
Our registered office is 18 Bath Road, Swindon, SN1 4BA