Phone

0845 8 920 911 – Monday to Friday 9am until 5pm (limited email support available Saturday and Sunday by emailing support@retailactioncrimekit.com).

Note: All calls may be recorded, and are charged at 7p/min plus your networks connection charge (contact your network provider for this information). You can request a call back if you email us with your phone number and name. 

Email

For general enquiries uk.help@retailactioncrimekit.com

For technical support support@retailactioncrimekit.com 

Calling to report an incident?

We do not take incident reports over the phone. All incidents must be reported via the RACK app. If you are having technical difficulties, please call 08458920911 and one of the team will be happy to help. 

Making a complaint

All complaints should be made in writing. You can email this to uk.help@retailactioncrimekit.com 

Registered address

Our registered office is 18 Bath Road, Swindon, SN1 4BA

Checking the status of a report

If we have reported an incident to police on your behalf, and you would like an update, we recommend you contact your local police force on 101 for an update. When police provide us with an update, we will update the retailer by email (on their registered email address)

Data Subject Access Requests

Any person can make a Subject Access Request (DSAR). This should be done in writing, you can email data@retailactioncrimekit.com. Please note, we may request identification when we process your request. We will respond to all requests within 30 days. 

Careers – applying for a job

We do not currently have any vacancies. When we do, they can be found at www.retailactioncrimekit.com/careers or www.retailcrime.co.uk/careers